Shift Manager - Full Time

The Shift Manager supports daily store operations by providing on-site leadership during assigned shifts and serves as an extension of the Store Manager and Assistant Store Manager. This role rotates between supervising front-of-house operations (cashiers, customer service, voucher assistance, cash office) and back-room operations (sorting, pricing, production, and donations). The Shift Manager helps carry out the Store Manager’s direction by ensuring operational efficiency, a positive customer experience, staff and volunteer engagement, and consistent alignment with the organization’s mission and values.

• Serve as the acting manager on duty during assigned shifts
• Provide direction, coaching, and support to staff and volunteers
• Ensure staffing coverage, break compliance, and smooth shift transitions
• Model professionalism, accountability, and mission-driven service
• Supervise cashiers and customer service staff
• Ensure accurate cash handling, register balancing, and opening/closing procedures
• Address customer concerns, returns, and voucher as needed
• Oversee donation intake, sorting, pricing, and production flow
• Ensure safety standards and efficient workflow in the back room
• Monitor productivity goals and support timely replenishment to the sales floor
• Maintain organization of inventory, supplies, and processing areas
• Provide hands-on support as needed to meet daily production targets
• Maintain a clean, organized, and welcoming sales floor
• Support merchandising standards and sales initiatives

Qualifications

• High school diploma or equivalent
• 1–3 years of retail or supervisory experience (thrift or non-profit preferred)
• Ability to lead teams in a fast-paced environment
• Strong communication and customer service skills
• Ability to work flexible schedules, including weekends and evenings