Casino Concierge - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Casino Concierge and become the ultimate ambassador for unforgettable guest experiences! In this dynamic role, you'll be the mastermind behind building and nurturing relationships with our guests, ensuring their visits are filled with excitement and satisfaction. Your efforts will directly contribute to boosting revenue while safeguarding company assets through precise comp procedures and carded play evaluations. If you’re ready to take the lead in creating memorable experiences and making every guest feel like a VIP, this is the perfect fit for you!

THE DAY-TO-DAY:

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems  as appropriate

• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director

• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email

• Prepare, maintain and submit monthly slot and pit expense and comp reports

• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp  transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.

• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play

• Generate incremental carded play from existing hosted guests

• May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:

• At least 21 years of age

• High school diploma or GED

• Two years of experience in casino marketing or related field

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646

Pay Rate:

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!