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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Responsible for providing primary telephone coverage for calls to and from up to 50 US clinical sites enrolling and following 6000 participants in a large, randomized, clinical trial with participants that have type 2 diabetes and a history of heart disease or have a high risk for heart disease. Working closely with the Project Manager and other study staff, in providing support in the conduct of this PCORI funded study. The overarching objective of this research assistant position is to liaise with the clinical sites across the US and to ensure recruitment goals are met while maintaining strong and positive relationships and fostering clear and open lines of communication with clinical site staff. In addition to the clinical sites, this research assistant will respond to participant inquires and questions over the phone, conduct interviews over the phone according to a strict study protocol, clarifying ambiguous responses on questionnaires and correspondence, collecting questionnaire follow-up data via telephone and tracking participants who become potentially lost to follow up.
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Qualifications
Each research assistant will be assigned a portfolio of clinical sites in which they will be responsible for activities described below:
To respond in a timely manner (that day or within 1 business day at the latest) to answer or provide clarification to numerous protocol and operations questions the site may have throughout the start-up through the end of the enrollment period, so that subject enrollment and ongoing follow-up is not impeded or delayed.
Assist with all aspects of a large randomized clinical trial including assisting with maintaining direct contact with the randomized participants as necessary.
Respond to incoming telephone calls, emails, and written correspondence from study participants.Ā Provides accurate information about the study and sends appropriate follow-up correspondence to the participant.Ā Forwards the calls to the appropriate staff if unable to respond to the issue.
Documents interactions with study participants by completing and processing appropriate questionnaires and entering information into electronic participant data base files.Ā
Shares responsibility for phone coverage to triage and respond to site and participant queries and brings any issues or problems noted to supervisor for speedy resolution and documents every phone conversation as appropriate.Ā
Other duties as assigned.
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Additional Job Details (if applicable)
Ability to work independently.
Excellent interpersonal and telephone skills.
Excellent written and oral communication skills.
Excellent attention to detail and ability to prioritize a variety of tasks.
High degree of computer literacy.
Sound independent judgment.
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$20.16 - $29.01/Hourly
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Grade
5
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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