Front Desk Agent

Front Desk Agent

Stone Mountain Pet Lodge –  Brooklyn Park, MN

Do you love helping people as much as you love pets?

Stone Mountain Pet Lodge is looking for friendly, outgoing Front Desk Agents who enjoy creating great customer experiences. As the first and last person our guests see, you'll play an important role in making every visit welcoming, organized, and professional. We're not just checking pets in and out. We're welcoming members of the family. We know many of our customers by name—and their pets by name too. We believe great customer service starts with genuine care for both people and their pets.  Everything communicates. A warm greeting. A clean lobby. A smiling face. A smooth check-in. These small moments tell our customers they can trust us with someone they consider family. 

This is a customer service position with opportunities to learn about pet care, grooming, daycare, lodging, and training while helping pet parents choose the services that are right for their pets. If you're dependable, enjoy staying busy, and like working with both people and animals, we'd love to meet you.

What You'll Do

• Welcome customers with a friendly, professional attitude
• Check pets in and out for lodging, daycare, grooming, and training
• Schedule reservations and answer questions by phone and in person
• Recommend services, activity packages, and retail products that benefit pets
• Process payments and maintain accurate records
• Keep the front desk clean, organized, and welcoming
• Work closely with our pet care and grooming teams to ensure excellent communication
• Help provide an exceptional experience for every customer and every pet

What We're Looking For

• Friendly, positive personality
• Excellent customer service and communication skills
• Comfortable talking with customers in person and on the phone
• Strong attention to detail and basic computer skills
• Able to multitask in a fast-paced environment
• Reliable with dependable transportation
• Available to work days, weekends and holidays
• Previous customer service experience is preferred but we're willing to train the right person

Physical Requirements

• Stand and walk for extended periods
• Lift up to 40 pounds
• Bend, reach, kneel, and climb stairs throughout the day
• Occasionally assist with pets entering and leaving the building

Benefits

• Employee discounts

• Simple IRA with company match (must have completed one year of employment)
  
• Paid training and career development

Full-time employees and part-time employees working 30+ hours per week are eligible for:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)

Opportunities for Growth

We believe in promoting from within whenever possible.

Successful Front Desk Agents have opportunities to advance into positions such as:

• Reservation Specialist
• Retail
• Management

Performance reviews provide opportunities for wage increases based on customer service, reliability, product knowledge, sales performance, and overall contribution to the team.