Branch Manager, Homecrest, Brooklyn, NY

As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction. Develop and implement sales strategies to grow revenue and market share. Motivate sales teams to effectively manage a pipeline of prospects and customers. Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity. Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency. Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development. Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch. Accountable for managing branch scheduling to balance branch needs with employee availability. Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes. Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service. Manage escalated customer problems and provide effective solutions. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements. Responsibilities may extend to supporting nearby branch locations based on business necessity. Requirements include a high school diploma or equivalent (required), bachelor's degree preferred, 3+ years retail bank sales management or related experience, or 5+ years retail sales management experience, and 12+ months Santander experience with endorsements. Proven sales leadership, relationship-building, customer service, coaching, communication, data-driven decision making, compliance knowledge, and ability to work branch hours including weekends and evenings are required. The role demands strong problem-solving skills, ability to create a positive work environment, and computer proficiency. The job description also notes the employer's rights, working conditions, and commitment to equal opportunity and accessibility.