Quality Assurance Lead Analyst - Controllership

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Job Summary

The Lead Analyst (QA) is a professional contributor within Controllership Quality Assurance (QA), responsible for supporting risk identification, issue management, and quality assurance activities across the Controllership organization. The role focuses on executing risk-based quality assurance reviews, identifying opportunities for process and control improvement, and helping ensure adherence to internal policies, regulatory expectations, and established governance practices.

Operating independently while collaborating closely with business partners and QA team members, this role executes risk-based quality assurance reviews and testing activities across Controllership processes, identifies potential risks and issues, supports the development of sustainable solutions to strengthen the overall control environment, and assesses the effectiveness of controls and risk management practices.

Key Responsibilities

• Support the planning, execution, and continuous improvement of designated QA reviews and testing activities within the Controllership organization.
• Assist in identifying, assessing, and monitoring risks and issues across Controllership processes and functions.
• Execute risk-based testing and review activities aligned with established QA methodologies and organizational priorities.
• Support issue management activities, including issue identification, root cause analysis, remediation tracking, and validation of corrective actions.
• Apply quality and risk standards aligned with internal policies, regulatory expectations, and industry best practices.
• Analyze review results, observations, and trends to identify improvement opportunities and emerging themes.
• Prepare clear and concise reporting and supporting materials for management and governance discussions.
• Serve as a resource for QA methodologies, testing approaches, and risk and control concepts.
• Monitor regulatory and industry developments impacting Controllership processes and support updates to QA methodologies as needed.

Required Qualifications

• Bachelor's Degree in Accounting, Finance, Risk Management, or a related discipline.
• Minimum of 2-3 years of experience in quality assurance, regulatory reporting, accounting, internal/external audit, risk management, or a related Finance function within a financial institution.
• Demonstrated experience working in a financial services environment with exposure to Finance or Controllership processes.
• Experience supporting testing, review, audit, assessment, or control evaluation activities.
• Strong analytical, problem-solving, and critical thinking skills with the ability to identify risks, issues, and control weaknesses.
• Demonstrated ability to collaborate effectively with stakeholders and communicate findings and recommendations professionally.

Preferred Qualifications

• Experience with risk-based assessment frameworks, controls testing, issue management, or process reviews.
• Familiarity with financial reporting, regulatory reporting, accounting operations, or related Controllership activities.
• Strong written and verbal communication skills, including the ability to summarize findings and present information to management.

Competencies / Skills

Risk & Control Awareness

Demonstrates the ability to identify risks, assess control effectiveness, and support quality assurance activities across Controllership processes. Maintains an understanding of risk management principles and contributes to strengthening the control environment through thoughtful analysis and constructive challenge.

Testing & Review Execution

Participates in the planning, execution, and documentation of risk-based testing and review activities. Applies established methodologies to evaluate controls, identify issues, and develop practical recommendations that support business objectives and governance expectations.

Stakeholder Relationship-Building

Builds productive working relationships with Controllership and Finance stakeholders. Collaborates effectively across teams, facilitates information gathering, and supports alignment on issue remediation and control improvements.

Problem-Solving & Issue Management

Identifies, analyzes, and helps resolve risks and issues through structured review and assessment activities. Demonstrates sound judgment in evaluating findings, recommending solutions, and escalating concerns when appropriate.

Written & Verbal Communication

Communicates findings, observations, and recommendations clearly and effectively to management and business partners. Prepares accurate, concise documentation and presentations that support decision-making and governance activities.

Collaborative Teamwork

Works effectively within the QA team and across Controllership functions to support shared objectives. Contributes to a positive team environment, shares knowledge, and supports continuous improvement initiatives.

Accuracy, Timeliness & Planning

Maintains a high level of attention to detail and accountability while meeting quality standards and deadlines. Demonstrates strong organizational skills in managing multiple priorities, documenting testing activities, tracking issues, and supporting the execution of annual QA plans.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.