IT Support Specialist

Oracle Cloud Infrastructure (OCI) powers Oracle’s global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale.

You will join a technically rigorous organization with a culture grounded in operational excellence, disciplined processes, and continuous improvement, where infrastructure reliability, safety, and execution quality are foundational to delivering cloud services worldwide.

This role ensures workflow tools operate reliably in a 24x7, mission-critical environment, enabling effective ticketing, automation, and cross-team collaboration between IT, engineering, and facilities operations. 

Ideal Candidate

• Technical / Industry Experience 
• Experience administering Jira and Confluence in enterprise or mission-critical environments (years of experience commensurate with role level). 
• Bachelor’s Degree in Information Technology, Computer Science, or equivalent practical experience. 
• Strong proficiency with advanced Jira administration, including permission schemes, automation rules, custom fields, and third-party app management (e.g., ScriptRunner). 
• Help with Onboarding new hires and assisting in setting up their computers. 
• Working knowledge of ITIL-aligned ITSM processes, change management, and security best practices. 
• Experience supporting tools used in 24x7 operational environments or infrastructure organizations is strongly preferred.

Skills and Competencies 

• Strong troubleshooting and root-cause analysis skills, with the ability to resolve platform issues efficiently and prevent recurrence. 
• Clear, effective communicator with the ability to produce concise technical documentation and guide users through new workflows and features. 
• Highly organized and self-directed, capable of managing multiple priorities while collaborating effectively with both technical and non-technical stakeholders. 

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.