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Job Summary
We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.
Responsibilities
- Create and implement both short and long-term goals for the company and the front desk staff
- Handle scheduling and time off requests for staff working the front desk
- Set a service standard and lead by example, providing exceptional customer service to all guests
- Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
- Work closely with the rest of the team to provide the highest level of customer service
- Coordinate with staff and the community to create partnerships and host events
Qualifications
- Previous experience managing a team desired
- Previous customer service experience
- Strong communication and interpersonal skills
- Excellent customer service skills
- Attention to detail
Hyatt Core Values
Employees are expected to demonstrate Hyatt's service culture by:
- Delivering exceptional guest experiences.
- Treating guests and colleagues with respect and professionalism.
- Maintaining high standards of cleanliness, safety, and quality.
- Working collaboratively to achieve hotel goals.
- Upholding Hyatt's commitment to diversity, inclusion, and integrity.
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