Supply Chain / Operations Specialist

Role Overview

The Supply Chain / Operations Specialist plays a critical role in maintaining inventory accuracy, system integrity, and smooth order flow across ERP, ecommerce, and warehouse operations. This role is not responsible for routine data entry or transactional execution, but instead focuses on monitoring processes, identifying issues, and coordinating resolution across teams.

This role is ideal for a systems and process-oriented operations professional who understands how orders and inventory should flow through ERP, Shopify, and warehouse environments, and can proactively flag issues before they impact customers or financial results. This role is 2-3 days a week onsite in Broomfield, CO.

Key Responsibilities

Systems & Inventory Oversight (Primary Focus)

• Monitor inventory-related processes within NetSuite to ensure transactions are accurate and properly executed
• Validate inventory activities including returns, work orders, cycle counts, adjustments, and bin transfers
• Ensure bins, locations, weights, and dimensions are correctly maintained and audited
• Review inventory activity for discrepancies and flag issues for correction
• Maintain documentation for workflows and inventory-related process standards

Issue Identification & Delegated Troubleshooting (Including Order Flow)

• Serve as an early-warning signal for system, inventory, and order flow issues across Shopify, NetSuite, fulfillment partners, and 3PLs
• Monitor end-to-end order flow and identify exceptions such as allocation issues, inventory availability mismatches, and system sync failures
• Identify discrepancies between physical inventory, ERP records, ecommerce platforms, and warehouse reports
• Clearly define issues, escalate to the appropriate teams (Warehouse, Operations, Finance, IT, Customer Experience, or external partners), and track through resolution
• Perform root-cause analysis on recurring issues and recommend process or system improvements
• Own SOP documentation and updates related to issue resolution and process improvements
• Support testing and validation of system or workflow changes impacting order or inventory flow

Inventory Counts & Physical Support (Occasional)

• Occasionally assist with physical inventory counts and cycle counts to support audits or discrepancy resolution
• Provide onsite support during inventory counts or high-risk reconciliation events
• Ensure count results are documented, explainable, and actionable

Logistics & Inbound Support (Minor — ~10%)

• Provide limited support for inbound logistics by assisting with the booking of international and domestic shipments
• Track inbound shipments at a high level and flag delays or risks
• Communicate shipment details to Operations and Warehouse teams
• Does not perform ERP receipt transactions, carrier negotiations, or freight strategy

Work Structure & Environment

• Hybrid role with 2 - 3 days per week onsite
• Majority systems-driven work performed remotely
• Occasional warehouse presence during counts or audits

Required Experience & Skills

• ERP experience (NetSuite strongly preferred)
• Shopify experience focused on order flow, integrations, or exception management
• Inventory reconciliation and audit experience
• Strong analytical, troubleshooting, and cross-functional communication skills
• Process-oriented mindset with high attention to detail

Preferred Qualifications

• Experience supporting multi-warehouse or 3PL environments
• Familiarity with international shipping concepts (LCL, FCL, air freight)
• Intermediate Excel or Google Sheets skills
• Experience in ecommerce, CPG, or fast-growth operational environments

What Success Looks Like

• Inventory records are accurate, auditable, and explainable
• Order flow issues are identified early and resolved before customer impact
• Reduced repeat system and inventory errors due to improved processes
• Strong coordination across systems, warehouses, and internal teams

COMPENSATION & BENEFITS & PERKS

• Base Compensation: This role is an internal level of specialist with base compensation starting at $60,000 depending on location, experience, and industry demands.
• This role is eligible for a team performance bonus at 5%.
• Flexibility: We trust our team to get their jobs done. We trust that YOU know the best way to achieve that. High quality delivery of results means you can choose how and where you work. It’s not just about putting in the hours and checking a box. Flexible work includes flexibility around work location and working hours, including how you work & start and stop times.
• Benefits: see full details of our benefits at https://view.onedigital.com/202324epicgardeningbenefits. Highlights include employer-paid health insurance premiums for employees at 80%, dependents at 50%, dental, vision, voluntary benefits, 7 paid holidays, 7 sick days, unlimited time off (salaried), accrual based time off (hourly), 12 weeks paid parental or adoption leave, 401(k) with 4% match through Vanguard, $500 yearly professional development stipend, leadership development program, employee product discounts, and more.