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The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily e‑commerce operations, ensuring timely, accurate order fulfillment and excellent customer service. This role helps lead the Drive Up & Go team, maintains operational efficiency, and ensures compliance with company standards while delivering a seamless online‑to‑curbside customer experience.
Key Responsibilities Operations & Order Fulfillment- Assist in managing daily Drive Up & Go order picking, staging, and delivery operations
- Ensure orders are selected accurately, substitutions are handled appropriately, and quality standards are met
- Monitor order flow, labor coverage, and pickup times to maintain service level goals
- Support inventory accuracy, item availability, and communication with store departments
- Ensure proper temperature control, food safety, and staging procedures
- Deliver a fast, friendly, and professional customer experience during pickups and deliveries
- Address customer issues, substitutions, and complaints promptly and effectively
- Reinforce a customer‑first culture focused on accuracy, speed, and courtesy
- Assist with hiring, onboarding, training, and coaching of D.U.G associates
- Assign work, manage daily priorities, and adjust staffing as order volume changes
- Lead by example to promote teamwork, accountability, and positive morale
- Assume full department leadership responsibilities in the D.U.G Manager’s absence
- Help monitor key performance indicators including order accuracy, pickup times, and labor efficiency
- Identify opportunities to improve workflow, processes, and team performance
- Support initiatives to grow online sales and customer satisfaction
- Ensure compliance with food safety standards, sanitation practices, and workplace safety policies
- Promote proper lifting techniques, equipment use, and safe work habits
- Maintain a clean, organized, and efficient staging and pickup area
- Previous retail, e‑commerce, or team leadership experience preferred
- Strong customer service and communication skills
- Ability to lead, train, and motivate associates in a fast‑paced environment
- Strong organization, time management, and problem‑solving skills
- Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
- Ability to stand, walk, lift, bend, and work in varying temperatures
- Leadership and teamwork
- Customer experience focus
- Attention to detail and accuracy
- Time management and adaptability
- Operational efficiency
Albertsons Companies is at the forefront of the revolution in retail. Â Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Â We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
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Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.Â
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Â Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
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*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.Â
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