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Location: Lafayette, LA
Job Type: Full-Time
Position Overview
PCMS is seeking a motivated and detail-oriented Quality & Performance Coordinator to join our Operations team. This position is ideal for someone with leadership potential, housekeeping experience, quality assurance experience, or healthcare environmental services experience.
The Quality & Performance Coordinator plays a key role in ensuring our facilities consistently meet PCMS quality standards by conducting inspections, verifying training, supporting operations, resolving customer concerns, and helping facilities remain inspection-ready every day.
What You'll Do
- Conduct facility inspections and quality rounds to identify deficiencies before complaints occur.
- Verify new hire training and provide coaching to employees and facility leaders.
- Support daytime onboarding and employee development initiatives.
- Complete and review inspections and communicate findings to leadership.
- Perform customer walk-throughs and maintain positive customer relationships.
- Identify recurring issues and assist leadership with corrective action plans.
- Monitor facility performance and support operational improvement initiatives.
- Assist facilities during operational challenges and help maintain PCMS White-Glove Standards.
- Partner with Operations leadership on quality improvement projects and special assignments.
Qualifications
- Previous housekeeping, floor care, environmental services, or quality assurance experience preferred.
- Leadership or supervisory experience is a plus.
- Strong communication and organizational skills.
- Ability to work independently and prioritize multiple tasks.
- Comfortable using technology, including mobile apps and Microsoft Office.
- Valid driver's license and reliable transportation.
- Ability to travel between assigned facilities.
- Must successfully pass a background check and drug screen.
Why Join PCMS?
- Opportunity for career growth and advancement.
- Work directly with Operations and Executive Leadership.
- Be part of improving quality across multiple healthcare facilities.
- Make a measurable impact on customer satisfaction and operational excellence.
- 90-day performance review with potential pay increase.
- Annual performance reviews and advancement opportunities.
If you're passionate about quality, leadership, and helping teams succeed, we'd love to hear from you. Apply today!
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