Job Title: Cage Representative

Department: Bank

Status: Full Time

Reports To: Bank Manager/Cage & Vault Supervisor

POSITION SUMMARY

The Cage Representative is responsible for providing a high level of fast and friendly service to patrons and employees, while conducting accurate transactions in the Casino cage.

ESSENTIAL RESPONSIBILITIES

· Represents Glacier Peaks Casino in the most positive manner with internal and external guests to satisfy service expectations.

· Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.

· Upholds Glacier Peaks’ Mission statement in all aspects of the position, by providing guests with an exciting and rewarding entertainment experience, through exceptional customer service and hospitality.

· Greets guests with professionalism and a friendly smile.

· Assists and maintains a comfortable and positive environment for all guests that enter the facility, as well as other employees.

· Assists marketing staff on special promotions when necessary.

· When unable to handle a complaint, calls supervisor or shift manager or appropriate marketing personnel, in order to resolve issues in a professional manner.

· Assists guests with jackpot wins.

· Maintain security and accountability of company funds located in the cage during a shift.

· Opens, maintains, safeguards and closes a bank during an assigned shift.

· Assists customers with monetary and informational needs.

· Redeems chips for customers as specified by policy and procedure guidelines.

· Uses TABLETRAC to cash out tickets

· Check cashing

· Cashes traveler’s checks using the check cashing system under specific guidelines.

· Processes credit card advances using the Ditronics system under specific guidelines.

· Assists in the training of new team members.

· Follow established house rules, procedures, and internal control policies.

· Fill all required documents completely and accurately with legible print.

· Performs any other duties that may be assigned from time to time.

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