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Emergency Response Coordinator

Paul Davis Restoration of Portland / Vancouver
Posted 4 months ago, valid for 22 days
Location

Brush Prairie, WA, US

Salary

$85,000 - $150,000 per year

Contract type

Full Time

Health Insurance
Paid Time Off

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Sonic Summary

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  • The Emergency Recovery Coordinator (ERC) position at Paul Davis requires a proactive and empathetic communicator with strong relationship-building skills.
  • Candidates should have previous outside sales experience, preferably in construction or a related field, and a commitment to continuous learning and growth.
  • The role offers a compensation range of $85,000 to $150,000 per year, with top producers potentially earning over $200,000 through commissions.
  • ERCs will serve as the first point of contact for property owners after traumatic events, guiding them through recovery while working closely with first responders and community leaders.
  • This fast-paced role emphasizes making a meaningful impact in people's lives during difficult moments, providing opportunities for personal and professional growth.
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Vision insurance
Emergency Recovery Coordinator (ERC)
Serve People When They Need It Most | High-Impact | Fast-Paced | Unlimited Growth

Are you a proactive, impatient and charismatic communicator? Do you have the ability to read people and situations effectively? Are you outgoing, empathetic and intuitive? Do you have the ability to persuade people to accept change or new ideas, as well as take hostile situations involving people and convert an unfriendly atmosphere to a more civil environment? Do you hate to be involved in transactions that are technical in nature as you can be easily distracted, and dislike being put in situations that do not involve others? Do you easily become dissatisfied with work that consists of repetitive tasks? Overall, are you optimistic and most comfortable when you have freedom and independence to pursue your goals and stay in an environment that provides a social network?

 What You’ll Do

As an ERC, you will:

  •  Be the first point of contact for property owners after traumatic events 
  •  Build trust and guide customers through the initial recovery process
  •  Generate business by proactively identifying and acting on opportunities 
  •  Work closely with first responders, adjusters, project managers, and community leaders
  •  Secure mitigation work to protect properties and prevent further damage
  •  Represent Paul Davis in the community through events and relationship building
  •  Deliver confidence and clarity when people need it most 
This is a fast-moving, high-stakes role where no two days are the same.

Who You Are

You’re someone who:

  •  Has a strong internal drive and takes initiative 
  •  Thrives in fast-paced, high-pressure environments
  •  Leads with compassion and empathy
  •  Is confident communicating with people in emotional situations 
  •  Thinks quickly but stays calm and controlled 
  •  Is energized by helping others during difficult moments 
  •  Is comfortable both one-on-one and speaking in groups

Compensation & Benefits

  • Base + Commission (Typical earnings: $85K–$100K base, no cap on commissions. Top producers can earn $200k or more) 
  •  Company vehicle + gas  
  •  Cell phone and computer provided 
  •  Flexible schedule + PTO & sick time 
  •  Ongoing leadership development & mentorship 
  •  Access to Paul Davis University 
What You’ll Need

  •  Strong communication and relationship-building skills 
  •  Ability to stay organized while managing multiple priorities 
  •  Comfort using technology and CRM tools 
  •  Valid driver’s license with a good driving record 
  •  Willingness to be on-call (including nights/weekends as scheduled)
  •  A commitment to continuous learning and growth 
Preferred Experience

  •  Previous outside sales experience is strongly encouraged 
  •  Experience in construction, restoration, or a related field is a plus 
  •  Candidates with a background in sales within a construction or service-based environment will be well-positioned for success in this role
Why This Role Matters

Serving others in their time of need is not easy—but it’s meaningful work.

If you’re someone who wants more than just a job—
 If you want to make an impact, build relationships, and grow in a fast-paced environment—

This is your opportunity.
CompensaciĂłn: $85,000.00 - $150,000.00 per year

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.




Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

 

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

 

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

 

Our Mission:

To provide opportunities for great people to deliver Best in Class results





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