Technical Support Representative

Job description

Arrive Internet is a rapidly growing, Inc. 5000, company that specializes in technology services. We are currently seeking a Technical Support Representative to join our growing support team.

As a Technical Support Representative, you will be the first point-of-contact for our commercial and residential services. In this role, you will troubleshoot customer issues and resolve technical problems over the phone and through a ticketing system. In this role, you will also handle some baseline billing related calls and will assist customers in making payments or accessing their online bill pay portal account. Other important duties include researching and documenting customer issues and escalating high priority tasks as necessary. We have recently added a sales element to the role that also includes commissions per sale. This is a full-time, shift-based position that has a rotating on-call requirement as well as some weekends.

Computer and remote desktop support experience is helpful, but not a requirement. This position does offer room for growth within the company to the various departments and services we offer.

We are building a team first approach to our organization. If you are looking to be part of a fast-growing organization and have a desire to provide excellent customer service, apply today!

Required:

• Ability to troubleshoot devices that can connect to a network
• Professional and outgoing with exceptional communication skills
• Strong ability to think critically and problem solve
• High attention to detail
• Previous customer service experience
• Reliable transportation to and from work
• Must have full availability to work Monday-Sunday between the hours of 7:00AM - 7:00PM. Shift based work with 8-hour shifts.

Other Helpful Experience:

• Call Center experience
• Customer conflict resolution skills
• IT/Networking experience
• Software based ticketing systems
• PBX and VoIP support
• General computer knowledge (Hardware and Software)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Rotating On call - 7pm - 11pm
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Preferred)

Ability to Relocate:

• Bryan, TX 77803: Relocate before starting work (Required)

Work Location: In person