Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

SacENT is looking to fill a Medical Scheduler position in our Arkansas location.

POSITION SUMMARY

Medical Scheduler

Responsible for making and scheduling patients’ appointments in an efficient and timely manner. Responsible for referrals, authorizations, and insurance verifications. Responsible for maintaining database, updating patients’ information as needed, answering phones, and screening calls. Responsible for providing excellent customer service.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum Education (or substitute experience) required:

High School degree or GED

Skills required:

Bilingual: English/Spanish - (preferred)
Appropriate grammar and writing skills
Understanding of patient education needs and ability to provide education
EPIC knowledge (preferred)
Customer Service focused
Problem solving/Critical thinking
Clear written and spoken communication
Time management
Good judgment and decision making

Knowledge:

Knowledge of healthcare field and medical specialty
Knowledge of information that must be conveyed to patients and families

Abilities:

Ability to project a pleasant and professional image
Ability to assess, plan, prioritize and complete delegated tasks
Ability to demonstrate compassion and caring in dealing with others
Ability to coordinate patient care with team members and other appropriate departments
Minimum one (1) year experience in computerized appointment scheduling.
Two years medical clerical experience preferred. Good communication and language skills required.
Computer competency: Ability to type 40 wpm, use standard office equipment and be computer literate.
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.

Work Location: In person, 21908 Interstate 30, Bryant, AR 72022

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