Customer Service Representative

Job description

Main Job Tasks and Responsibilities

• answer inbound telephone calls
• qualify customer inquiries and transfer to department/person
• take service calls, set up new accounts, and schedule accordingly with customer
• make outgoing calls to schedule appointments with existing contract customers
• enter new customer information into system
• update existing customer information
• follow up customer calls where necessary
• document all call information according to standard operating procedures

Education and Experience

• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• knowledge of accounting/billing practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills (65 WPM minimum)
• knowledge of administration and clerical processes

Key Competencies

• verbal and written communication skills
• listening skills
• purchasing/ordering/receiving and then turning over to dispatch
• problem analysis and problem solving
• basic accounting skills
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience

Accepting resumes via email.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8-hour shift
• Day shift

Work Location: In person