Outfitter Store Assistant Manager

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

We are looking for a passionate and energetic individual that shares a love for the outdoors and is excited to meet our guests’ needs. Come join our team at one of the industry leaders in outdoor adventure at NOC’s Outfitter’s Store, located on NOC’s main campus. As the Retail Assistant Manager, you will assist in managing the Outfitter’s Store with the short and long term goals of the Outfitter’s Store while monitoring store and payroll expenses. The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners. Finally, the Assistant Store Manager will ensure the Outfitter’s Store operates to uphold the expectations and mission of the NOC. 

This position reports to the Outfitter Store Manager and is a full-time year-round position with NOC. Ideal applicants will be available to work weekends, evenings, and holidays. Hours and schedule will fluctuate based on business demands. Retail managers have access to all of NOC’s outdoor activities, gear, apparel and footwear at special discounted rates, plus free/discounted access to several local area attractions. 

Primary Functions of the Position

Operations

• Supervise staff of up to 30 employees comprised of sales associates and shift supervisors 
• Perform managerial responsibilities including opening and closing procedures  
• Resolve employee issues through leadership, mediation, and consistent development techniques 
• Drive store success and profitability by meeting sales and service goals set by the store manager and NOC retail team 
• Help manage the daily operations and communications relating to the NOC’s ecommerce store and ensuring Ecommerce purchases are fulfilled daily 
• Work with the store manager to ensure staff schedules come out on time each week 
• Maintain positive and open relationships with all other departments at the NOC 
• Assist store manager with store budgeting including active payroll management 

Inventory Management & Merchandising

• Monitor inventory accuracy using Light Speed reporting system through physical inventories, cycle counts, and other practices 
• Work with incoming product to ensure that the store is stocked, priced and displayed to best highlight the product while maintaining visual merchandising standards 
• Communicate product warranties or issues with vendors and the buying team 

Staff Training & Development 

• Ensure that all NOC policies and procedures are communicated to staff and upheld 
• Ensure an environment in which the guest experience is the most important value in NOC retail 
• Promote and monitor quality guest experiences through training and leading by example 
• Foster an environment focused on coaching and feedback to create an enjoyable and productive work environment 
• Assist in hiring qualified seasonal and year-round staff and the on-boarding of new employees 
• Assist store manager in evaluating employee performance and coach employees as needed while adhering to company policies 
• Additional duties as assigned by the Store Manager

Qualifications

• 1-2 years in retail management experience, or an extensive and successful outdoor retail background 
• Strong written and verbal communication skills 
• Requires strong interpersonal skills to interact with manufacturers’ reps, guests and staff 
• Excellent time management skills and ability to multi-task 
• Detailed orientated and highly organized 
• Ability to work autonomously, yet function as a team player 
• Ability to operate quickly and efficiently on a computer 

Physical Requirements

• Ability to stand for long periods of time 
• Comfortable climbing ladders and stairs 
• Ability to stoop, bend and twist 
• Must be able to lift 50lbs 
• Must speak clearly and concisely 
• Comfortable working in a guest facing position.  

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.