Collections Specialist

Job Description:

Collections Specialist

Location: Buchanan, NY

Job Type: Full Time, In Person

Pay Rate: $21 - $24 per hour

About Us:

JP McHale Pest Management is a leading provider of comprehensive pest management solutions for residential and commercial clients in the NY and CT area. We are dedicated to protecting health, property, and the environment through effective, safe, and sustainable pest control practices. Our team of skilled technicians and customer service professionals is committed to delivering exceptional results and building lasting relationships with our clients.

Job Summary:

We are seeking a highly motivated and detail-oriented Collections Specialist to join our administrative team. The Collections Specialist will be responsible for managing accounts receivable, actively pursuing outstanding payments from clients, and maintaining positive customer relationships. This role requires excellent communication, negotiation, and problem-solving skills, with a strong understanding of financial processes and customer service in a service-based industry.

DUTIES AND RESPONSIBILITIES:

• Daily review of accounts receivable report, identifying outstanding balances, and tracking the status of each account
• Making phone calls, sending emails, and/or text notification to debtors to discuss overdue payments and negotiate payment plans
• Addressing customer queries, investigating billing discrepancies, and assisting with payment disputes
• Keeping detailed records of all contacts with debtors, payment arrangements, and any resolutions reached
• Collaborating with other departments, such as accounting or customer service, to ensure efficient collections and customer satisfaction
• Become knowledgeable about company products and services, pricing structure, ensuring correct application of billing fees, rates and schedules.
• Able to multi-task and follow through with details accurately and completely.

JOB REQUIREMENTS:

• Possess a high school diploma or GED
• Associate degree preferred
• At least 2 years of experience in Office Admin
• Possess strong negotiation and problem-solving skills
• Possess strong communication skills both verbally and in writing.
• Proficient in Microsoft Office or similar software.

Benefits Offered!

• Medical insurance
• Dental & Vision plans
• 401(k) Savings Plans (Traditional & Roth with employer match)
• Life insurance, 100% company paid (with options to buy up)
• Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Paid Time Off
• Employee Referral Bonus Plan
• Competitive Salary, DOE
• Equal Opportunity Employer
• JP McHale Pest Management is a Drug-Free Workplace
• Background Checks Required