Customer Service Representative

Job DetailsJob Location: A.F. Wendling, Inc. - Buckhannon, WV 26201Position Type: Full TimeSalary Range: $15.00 HourlyJob Shift: DayPOSITION SUMMARY: A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of customers by providing prompt and effective assistance. They serve as a point of contact for customers, addressing inquiries, resolving issues, and processing orders or requests. Customer Service Representatives must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to deliver exceptional service and uphold the reputation of A.F. Wendling’s.  Essential Duties and Responsibilities: •    Serve as a point of contact for customers via phone, email, or in-person interactions. •    Respond promptly and courteously to customer inquiries, providing accurate information and assistance.  •    Resolve customer issues or complaints in a timely and efficient manner, escalating complex issues to appropriate channels as needed. •    Collaborate with other departments, such as sales, logistics, and finance, to address customer needs and ensure timely resolution of issues. •    Process orders, returns, and exchanges according to company policies and procedures. •    Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences. •    Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers. •    Ability to problem solve quickly and creatively. •    Goal-oriented and driven self-start who can work independently within a team environment. QualificationsEducation and/or Work Experience Requirements: •    HS Diploma or equivalent,  •    Experience in Customer Service •    Basic Computer knowledge including understanding of Microsoft Excel, Outlook, and Teams •    Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. •    Excellent interpersonal skills and the ability to empathize with customers. •    Problem-solving skills and the ability to think critically and analytically. •    Ability to complete tasks under standardized situations with occasional variables. Physical Requirements:  •    Physical ability to lift, carry, and position:  up to 20 lb. •    Must be able to work at a desk for extended periods of time.   Work Environment: •    Work hours may vary, or change based on department requirements. •    The job is primarily performed in an office environment. •    The noise level in the work environment is typically low.