Food & Beverage Supervisor

The Food and Beverage Supervisor is responsible for ensuring their location is prepared for daily operations, which include,all product availability & staffing levels are appropriate for business needs. They provide training, documentation, coaching & counseling, & conflict resolution. They are responsible for ordering, inventory controls, revenue and labor reporting. Supervisors are to handle any guests concerns that arise & work on the front line as needed.

Salary Details: $24/hr. 

• Facilitates clear direction to staff, dictate staff deployment. Supervises all break & meal periods with the Team Leader at the start shift. Ensures all products are ready for the daily operation of the location. They supervisors are to be present in their locations making sure associates are following all policies and procedures and providing a great guest experience.  They walk the shop(s) every hour to ensure all is ready.
• Manages all safety & sanitation standards, which include but are not limited to, hot and cold food holding time/temperatures, walk-in/reach-in refrigerators/freezers temperatures, food handling procedures, sanitation practices, staff behaviors and observing and reporting any pest/rodent activity, and shop cleanliness. They follow up on any reporting and fixing any issues that may have occurred during an audit.
• Reviews all line schedules to be reviewed 2 weeks in advance to ensure proper staffing levels. They work directly with their Area Manager/Manager to communicate any staffing needs/adjustments that will be communicated to the workforce management department. Job Performance Evaluations are to be issued as appropriate.
• Completes an accurate weekly inventory for all locations they oversee. They are responsible for controlling waste and ensuring appropriate product level. Any variances from budget need to be explained on a daily or weekly bases. The revenue and labor budget for their locations will need to be followed and any variances explained to their direct leadership.
• Provides training, coaching, and guidance on our guest service standards at Knott's Berry Farm. They need to be knowledgeable of all menu items, seasonal offerings, special dietary needs, and redemption plans.  They handle all immediate guest complaints.
• Maintains and clean all equipment to make sure it's in good working condition. Any equipment issues need to be reported to Maintenance Control, a work order submitted, and their direct leadership needs to be informed.
• Communicates all necessary details on an end of day report which includes but is not limited to: financial data, operational concerns, sanitation & safety, maintenance, guest and associate concerns.  They need to respond to emails daily, they must  printed and communicated any policy changes as necessary.Conducts preshift meetings.

• Associate's degree / vocational or technical school degree required.
• California Food Handlers Certificate required.
• ServSafe Alcohol certification required.
• At least 2-4 years of relevant work experience.
• At least 1-3 years of leadership/supervisory experience.
• Ability to work nights, weekends, and holidays as dictated by park business demands.