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National Retail Accounts & Chargeback Management
| Company | Unlockt Brands Inc. |
| Location | Buena Park, CA |
| Employment Type | Full-Time |
| Level | Mid-Level (3–5 Years Experience) |
| Reports To | Accounting Manager |
| Department | Finance & Accounting |
About Unlockt Brands
Unlockt Brands Inc. is a fast-growing Corp and consumer beauty distributor, bringing leading K-beauty and skincare brands — including Round Lab, Ohora, and SKIN1004 — to major U.S. retail channels. We partner with national retailers such as Target, Walmart, TJX Companies (T.J. Maxx / Marshalls), and Ross Stores, in addition to managing a direct-to-consumer Shopify channel. Our finance team plays a central role in keeping operations running smoothly across a high-volume, multi-channel retail environment.Â
Position Overview
We are looking for a detail-oriented and proactive Accounts Receivable Specialist with hands-on experience managing AR for large national retail accounts. This role goes beyond basic invoice processing — you will own the end-to-end AR cycle for our key retail partners, with a strong focus on chargeback investigation, dispute resolution, and deduction management. The ideal candidate has direct experience working with EDI-based retailers and understands the operational nuances of selling to major big-box and off-price chains.Â
Key Responsibilities
National Retail Account AR Management- Own and manage all AR activity for national retail accounts including Target, Walmart, TJX Companies (T.J. Maxx / Marshalls), Ross Stores, Nordstrom, and similar major retailers
- Monitor open invoices, track payment timelines, and reconcile remittance advice against expected payments
- Coordinate with retailer portals (e.g., Target POL, Walmart Retail Link, SPS Commerce) to pull invoices, remittance data, and deduction detail
- Ensure timely and accurate cash application for high-volume payment batches
Chargeback & Deduction Management
- Identify, categorize, and track all chargebacks and deductions received from national retail accounts
- Investigate the root cause of each deduction — including shortage claims, compliance violations (routing, labeling, PO violations), pricing discrepancies, and late shipments
- Compile supporting documentation (BOLs, PO confirmations, ASNs, carrier confirmations) and submit formal disputes through retailer portals
- Follow up on open disputes through resolution and maintain a running aging report of contested deductions
- Work cross-functionally with logistics, operations, and sales teams to prevent recurring chargeback issues
Reconciliation & Reporting
- Perform monthly AR reconciliation and ensure books are clean and current in QuickBooks Online
- Prepare weekly/monthly AR aging reports by retailers and escalate high-risk items to management
- Support month-end close activities, including AR sub-ledger reconciliation and journal entry support
- Maintain organized records of all invoices, remittances, deduction communications, and dispute outcomes
Cross-Functional Coordination
- Liaise with 3PL partners, freight carriers, and internal operations to gather evidence for dispute packages
- Communicate professionally with retailer AP teams to resolve payment discrepancies
- Collaborate with the supply chain finance team (e.g., Chase Supply Chain Finance) to ensure AR records align with funded invoices
Qualifications
Required- 3–5 years of AR experience with a strong focus on national retail / wholesale accounts
- Direct experience with at least two of the following: Target, Walmart, TJX, Ross Stores, Nordstrom, or comparable big box / off-price retailers
- Proven track record of managing and disputing chargebacks and deductions
- Proficiency in QuickBooks Online or ERP accounting software
- Experience navigating retailer portals (e.g., Target POL, Retail Link, SPS Commerce, or similar EDI/portal environments)
- Strong Excel skills (VLOOKUP/XLOOKUP, pivot tables, data reconciliation)
- Excellent organizational skills with the ability to manage high-volume, detail-intensive work
Preferred
- Experience in consumer goods, beauty, apparel, or CPG industry
- Familiarity with supply chain finance programs (factoring, SCF, early pay programs)
- Experience with Transaction Pro, SPS Commerce, or other EDI/import tools
- Bilingual in Korean and English is a plus
- Associate or bachelor’s degree in accounting, Finance, or Business Administration
What We Offer
- Health insurance
- Generous PTO / Sick Leave
- Free lunch and snacks
This role is in-office 5 days a week from 9 AM – 6 PM in Buena Park, CA
To apply, please send your resume to accounting@unlocktbrands.com with the subject line “AR Specialist Application.”
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