Sr. Helpdesk Specialist

Description

Job Summary

We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance, and cloud desktop / VM project support. The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.

Key Responsibilities

• Provide      onsite and remote support for Windows desktops, laptops, and      peripherals
• Support      printers, scanners, and office IT equipment
• Provide      daily support for corporate email systems (Microsoft 365 / Exchange      Online)
• Assist      with cloud desktop / virtual machine (VM) projects, including user      support and troubleshooting
• Perform      user onboarding/offboarding and basic account support
• Serve      as primary IT support for the Buena Park office and all US users
• Document      issues and solutions, and escalate when needed

Requirements

•   3+      years of experience in IT Helpdesk / Desktop Support
• Strong      experience with Windows OS and end-user support
• Experience      supporting printers, scanners, and office devices
• Experience      with Microsoft 365 / Outlook / Exchange Online
• Basic      understanding of cloud desktops, VMs, or VDI environments
• Strong      communication and customer service skills
• Ability      to work onsite and independently

Preferred Qualifications

• Experience      with Azure Virtual Desktop, VMware, or Citrix
• Basic      networking knowledge (LAN / Wi-Fi)
• Experience      supporting IT projects or office rollouts

Work Arrangement

• Onsite      role – Buena Park, CA
• Occasional      after-hours or weekend support may be required

BENEFITS

• Medical insurance 
• Dental insurance 
• Vision insurance 
• Paid Time Off

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