Associate Network Engineer

Position Summary:

The Associate Network Engineer is an entry-level, hands-on role responsible for supporting IT infrastructure and maintaining the security and performance of our network and systems. You’ll assist in troubleshooting Tier 1 issues, perform routine maintenance, participate in system upgrades, and contribute to IT projects across the enterprise including, but not limited to new hire setup, and employee support. This is a great opportunity for someone looking to grow their technical skills in a highly collaborative and security-conscious environment.

The hours for the role will be 7:00am - 4:00pm CST. The candidate must be able to commute regularly to the Schaumburg, IL area. 

 Key Responsibilities

Infrastructure & Systems Support

• Respond to and manage issues using the Jira ticketing system
• Install, configure, and upgrade computers, laptops, and thin clients
• Administer user access, including badge creation and deactivation
• Perform system health checks and monitor infrastructure security

 Network & Security

• Assist with daily monitoring and vulnerability remediation
• Support network administration tasks (adds, moves, changes)
• Implement controls that enhance security and compliance
• Participate in incident response, risk assessments, and business continuity testing

 Projects & Documentation

• Assist in planning and executing IT projects
• Document procedures and contribute to knowledge base articles
• Help define and improve existing IT processes

 Customer Service

• Provide excellent support to internal users
• Maintain a positive, solution-focused attitude

 Required Qualifications

• Strong desire to learn and grow in systems/network engineering
• Ability to manage multiple tasks, prioritize effectively, and work independently
• Analytical and problem-solving skills with attention to detail
• Good written and verbal communication
• Team-oriented with a proactive mindset
• Familiarity with Windows and Linux operating systems
• Basic knowledge of network fundamentals (e.g., firewalls, IP, DNS, DHCP)

 Preferred Experience

• 1–2 years of experience in an IT support, helpdesk, or junior infrastructure role
• Exposure to Microsoft Active Directory, Group Policy, and Office 365
• Familiarity with virtualization platforms such as VMware
• Experience with system monitoring tools (e.g., SolarWinds)
• Knowledge of backup and recovery concepts (e.g., Avamar, Veeam)
• Basic scripting or automation knowledge is a plus

Education

• Associate’s or Bachelor’s degree in information technology or a related field, or equivalent work experience

At CoverPoint, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

CoverPoint participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf 

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf 

Job Type: Full-time

Benefits:

• Medical Benefits through Cigna 
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance 
• 401(k)