Customer Account Representative – 1st Party Collections

Amhert/Williamsville, NY | Full-Time | Starting at $16/hour + Up to $500/Month in Bonuses

Capital Management Services (CMS) is hiring for our August 31, 2026 training class!

Capital Management Services (CMS) is a Buffalo-based company specializing in first-party account servicing and payment reminder calls for a nationally recognized financial institution. We are a compliance-focused organization that offers a professional, team-oriented environment with opportunities for long-term career growth.

We are currently looking for motivated individuals with strong communication skills, basic computer proficiency, and a dependable work ethic to join our growing team.

What You'll Do

In this role, you will handle both inbound and outbound calls with current banking customers regarding recently missed payments (2–90 days past due). This is not third-party debt collection or old debt recovery.

Responsibilities include:

Handling inbound and outbound customer calls
Assisting current customers with payment reminders and account solutions
Reviewing account information professionally and accurately
Navigating multiple computer systems efficiently
Accurately documenting customer interactions
Providing excellent customer service while maintaining compliance standards
Communicating professionally and respectfully with customers

Compensation & Benefits

Starting pay of $16/hour
Up to $500/month in performance bonuses
Paid training
Paid Time Off (PTO)
401(k) with company match
Health, dental, and vision insurance
Employee referral program
Career development and advancement opportunities
All necessary equipment provided

Training Schedule

Training begins Monday, August 31, 2026

Monday–Friday
8:30 AM–4:30 PM
Paid training
On-site in Buffalo, NY

Candidates must be available to attend the full training schedule.

Position Details

Full-Time
Expected Hours: 40 per week
Work Location: On-Site
Location: Buffalo, NY

Start Your Career With CMS

If you are looking for a stable, full-time opportunity with paid training, monthly bonus potential, benefits, and opportunities for advancement, we encourage you to apply.

Join a professional team where you can build valuable customer service and financial-services experience while helping current customers resolve recently missed payments.

Apply today to be considered for our Monday, August 31, 2026 training class.

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