Dispatcher

Do you take pride in helping people, staying organized, and creating exceptional customer experiences? If so, Zenner & Ritter is looking for a full-time HVAC Dispatcher to join our team in Buffalo, NY. This is an opportunity to become the trusted voice of a well-established company, make a real impact every day, and build a rewarding career with a team that values your contributions. Apply today!

Pay: We offer our Client Success Representative a competitive wage of $19-$29 per hour.

WHAT WE'RE ALL ABOUT

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

Position Overview

We are seeking an organized, customer-focused HVAC Dispatcher to coordinate daily service calls and keep technicians running efficiently. The Dispatcher will serve as the key connection between customers, technicians, and the office team, ensuring appointments are scheduled accurately and service calls are handled promptly.

Key Responsibilities

• Schedule and dispatch HVAC technicians based on location, skill set, availability, and urgency.
• Communicate with technicians throughout the day regarding schedules, job updates, and changes.
• Coordinate emergency and priority service calls.
• Communicate appointment times and updates to customers in a professional, friendly manner.
• Monitor technician schedules and adjust throughout the day to maximize efficiency.
• Track job status, follow-ups, and completed calls in the company’s service software.
• Work closely with Service Managers and Customer Service Representatives to resolve scheduling issues.
• Maintain accurate records and provide excellent customer service.

Qualifications

• Previous dispatching, scheduling, customer service, or HVAC/home services experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Experience with HVAC or home-services software such as ServiceTitan is a plus.
• Professional, dependable, and customer-focused attitude.

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Bonus structure
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties
• Company phone and uniforms