Front Office Receptionist

FRONT OFFICE RECEPTIONIST

Jericho Road Community Health Center is actively seeking a Front Office Receptionist. This position is full-time, within the Dental Front Office, working across our Buffalo locations, with a primary location of the 1021 Broadway Dental Office. 

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.  

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams. 

Responsibilities:

• Answer phone, check and monitor voicemail messages and reroute or communicate to appropriate staff members  
• Accept and manage incoming dental office deliveries  
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
• Maintain and transmit correspondence or medical records, by mail, email or fax 
• Provide customer and personal services, including patient needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Obtain payment for services rendered
• Support dental office manager in referrals and prior authorizations
• Make appointments for dental patients in Dentrix and Medent EMR systems
• Enter accurate insurance information and verify insurance eligibility
• Schedule and confirm patient diagnostic appointments, and other specialty appointments that may not be a direct service of JRCHC 
• Provide excellent patient care standards and model excellent listening skills with attention to detail, critical thinking and presenting effective solutions to situations  
• Support patient needs assessments and facilitation of patient survey to meet goals for quality standards in service and patient satisfaction 
• Protects patients' rights by maintaining confidentiality of protected health and financial information modeling a high levelo f HIPAA compliance 

Qualifications:                  

• High School graduate or GED equivalent 
• Preferred experience working in a dental or primary care office setting 
• Preferred Experience with healthcare software systems, including Medent, Dentrix and Microsoft

Hourly Rate: $17.00-19.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.  

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.