IT VIP Support Analyst

Delaware North is hiring a full-time IT VIP Support Analyst to join our team at our global headquarters in Buffalo, New York. As an IT VIP Support Analyst, you will be responsible for ensuring a seamless and reliable technology experience across both corporate and residential environments, minimizing disruption during high-impact meetings, travel, and daily operations. If you are seeking a role that provides career growth and a fast-paced work environment, apply to join our team!

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Provide high-touch technical support to executive stakeholders and their teams across corporate, residential, mobile, and collaboration technology environments
• Conduct proactive health checks of devices, applications, connectivity, and collaboration tools to identify and resolve issues before they impact productivity
• Deliver concierge-level technology support by simplifying complex systems and ensuring a seamless user experience with professionalism and discretion
• Manage executive meeting and boardroom technology by ensuring audio-visual systems, conferencing platforms, and connectivity are fully operational and reliable
• Support high-profile meetings through real-time troubleshooting, issue resolution, and coordination with internal teams and third-party vendors
• Evaluate, test, and implement technology solutions for executive use in partnership with service delivery leadership
• Maintain detailed documentation of executive technology environments and ensure issues are tracked through full resolution
• Contribute to operational and strategic technology initiatives while assessing emerging consumer technologies to support executive and business needs

• Minimum of 3 years of related experience 
• Advanced knowledge of MacOS, Windows 11, iOS, Android, and Office 365 
• Experience with Crestron and Logitech systems is highly preferred 
• Flexible schedule to support early morning or late evening executive meetings