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Job DetailsJob Location: Riverview Rx - Buffalo, NY 14226Position Type: Full TimeSalary Range: $23.00 - $26.00 HourlyPosition Summary The LifeView Pharmacy Support Specialist performs functions to obtain and process prescriptions for the LifeView Program and to prepare the pharmacy fulfillment team to dispense and ship medications, while working within the limits of established policies. Primary Responsibilities Conducts proactive outreach to provider offices by phone or email to obtain prescription refill information, resolve refill-related issues, and support timely prescription processing while managing multiple tasks and priorities. Participates in the ongoing development, implementation, coordination, tracking and improvement of LifeView Program as it evolves. Serves as a knowledgeable resource for offices and internal teams by answering insurance, coverage, and workflow questions related to LifeView Program processes. Supports a professional onboarding experience for referred clinics and providers by assisting with coordination, communication, and implementation of LifeView Program workflows. Supports LifeView Program workflows across additional locations, including data entry, benefit investigations, coordination of billing information, and prior authorization initiation and follow-up. Monitors and triages incoming faxes/documents and process incoming orders. File, fax, and copy various materials as needed. Cross-trains in standard pharmacy workflows to provide flexible support and assist pharmacy operations as needed. Contacts patients to schedule medication delivery or pickup and follows any accreditation-required documentation processes applicable to the specific location. Understands metrics as they relate to sales and service in the pharmacy to ensure continuous improvement, using best practices and making sound business decisions for the Program. Consolidates clinic shipments and ensures packages are appropriately insured, based on value, when sent via UPS/FedEx. QualificationsKey Skills Demonstrated excellence in attention to detail and the ability to successfully manage multiple priorities with a critical focus on accuracy and safety. Highly effective communicator with superior listening, understanding, speaking, writing, and counseling skills. Demonstrated ability to model superior customer service resulting in improved customer satisfaction and enduring business relationships with patients, prescribers, and internal team members. Proficient in MS Office Suite and demonstrated ability to work effectively with pharmacy applications. Experience in handling claim rejections and working through the prior authorization process to ensure timely approvals and successful resolution of issues. Education/Experience Requirements Active and in good standing pharmacy technician licensure through Board of Pharmacy for state(s) of jurisdiction, where required. National certification highly preferred.
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