Product Manager - Commercial Digital Portal (Open to within the M&T Footprint)

Overview:

Responsible for the management of multiple product lines or the services for a major market segment to include the design, development, implementation, and marketing.  Ensures product/services are marketable, profitable and comply with legal and regulatory requirements.

Primary Responsibilities:

Responsible for establishing and monitoring Key Performance Indicators to monitor portal health, performance and inform prioritization of backlog

• Responsible for the overall Commercial Digital Portal Vision, including driving development, implementation and ongoing innovation of services and features
• Work with clients and internal stakeholders to create, prioritize, and execute service, functionality and user experience roadmap based on user insight, usability testing, and feedback loops
• Collaborate with other Treasury Management Product and other Commercial Teams to embed new services into the portal and enhance current offerings within the portal
• Collaborate with our Customer Experience Team to ensure the portal provides and maintains an exceptional unified commercial experience
• Collaborate with Technology Teams to ensure scalability, performance and integration capabilities are optimized
• Collaborate with various stakeholders to ensure internal security and compliance as well as regulatory requirements and standards are met and maintained
• Recommend product pricing and understand cost structure, as well as understand and manage product risk.  Ensure product complies with legal or regulatory requirements.  Responsible for all product financials, including revenue planning and product profitability.

• Manage all aspects of new product implementation and existing product modification to include but not limited to the design and development of services; act in a liaison capacity with affected departments.
• Review new developments in company markets, evaluating and recommending new services or new products, or the modification of existing services or products.
• Establish marketing objectives; work with other bank departments to develop effective programs to sell services/products.
• Evaluate new product/services success; recommend changes in service or marketing strategy.  Recommend product pricing, understanding the cost structure.
• Maintain an awareness of new trends and developments in marketing and company products and services.
• Performs reporting and analysis relating to the product portfolio.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree

5 years’ proven marketing, product management, financial, operations and/or project management experience,

OR in lieu of a degree,

A combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ proven marketing, product management, financial, operations and/or project management experience.

Location