Senior Club Supervisor, KeyBank Center

Delaware North Sportservice is searching for a full-time Senior Club Supervisor to join our team at KeyBank Center in Buffalo, New York. As a Senior Club Supervisor you will lead a team of attendants, ensuring our 1970 Club areas are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that matter.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

• Supervises and coordinates premium club and catering staff, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the 1970 Club Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
• Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the 1970 Club Manager
• Completes and assists staff with opening and closing duties as outlined according to departmental standards

• Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required
• Previous experience with a POS system
• Excellent guest service skills
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Basic math skills; ability to accurately account for cash and inventory
• No college degree required

• Ability to lift up to 40 pounds for set-up, service and clean up of 1970 Club area
• Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand