Operations Manager

Position summary: Supervises branch operations at a local level overseeing aftermarket performance to meet goals.

General Purpose: To provide excellent service, parts and rental support to our customers (external and internal) and grow our service within the local area.

Role qualifications:

• Must partner with management team to ensure we are meeting local and corporate goals.
• Must maintain systems and controls to ensure branch workflow coincides with other regional facilities.
• Must ensure we maintain good customer and vendor relationships in line with business strategy.
• Coordination of service and parts support for all specialty product functions within the region

Position responsibilities:

• Supervise the operations of the branches.
• Partner with general manager and branch managers to meet goals.
• Maintain high customer satisfaction.
• Development and supervision of branch staff.
• Coordinate the enrollment and participation in training opportunities for staff development through outside services such as MHEDA, MRA, and other sources.
• Oversight and responsibility of parts and service billing completion and results.
• Audit KPIs to measure performance.
• Perform and ensure all branch employees’ annual reviews are properly conducted in a timely manner.
• Participate in management meetings as scheduled.
• Ensure all service jobs are quoted properly and completed on time.
• Ensure completed jobs are processed for billing immediately
• Back up or arrange for back up when a branch employee is on vacation or ill
• Ensure branch is maintained properly.
• Ensure branch vehicles are properly maintained
• Participate in or attend relevant trade shows.
• Observe employee safety habits and work environment at every opportunity.
• Handle any projects as assigned by executive management.

Essential skills and experience:

• Leadership: Demonstrated ability to lead people and get results through others
• Management: ability to organize and manage multiple priorities
• Planning: ability to think ahead and plan over a one-to-two year time span
• Good interpersonal, presentation, and communication skills
• Excellent knowledge of industrial powered equipment and our industry with at least 5 years in a service environment and at least two years in a supervisory capacity.
• Strong computer proficiency – emphasis on Microsoft Excel, Word, Power Point
• Must have valid and good motor vehicle driving record.
• Must have valid operator’s license for powered industrial equipment.
• Commitment to company vision and mission

Nonessential skills and experience:

• Bachelor’s degree in business
• Experience in all aspects of our business
• Awareness of lean business principles

Reporting to this position: Branch service, parts and rental operations. Coordination of regional initiatives with service, parts, and rental operations in other branches in the region.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: Employee is required to frequently stand, sit, walk, talk, listen. Employee is required to occasionally use hands to finger, handle, or feel objects, tools, or controls, including computer, and other office equipment and use feet to operate machinery. Employee must occasionally lift and/or move up to 30 pounds. Occasional climbing, balancing, stooping, kneeling, crouching, and/or crawling. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.