Rental Account Manager

This is Ryder: 

https://www.youtube.com/watch?v=b24PFgxvVS0 

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award" 

Essential Functions 

• SALES: 
  Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers 
  SCOPE OF DECISION MAKING: 
  Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniques 

• CUSTOMER RETENTION: 
  Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals 
  SCOPE OF DECISION MAKING: 
  Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship 

• TIME ADMINISTRATION: 
  Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling. 

• SCOPE OF DECISION MAKING: 
  Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables 

 
Additional Responsibilities 

• Performs other duties as assigned. 

 
Skills and Abilities 

• Strong verbal and written communication skills 

• Ability to build strong customer relationships 

• Performs work independently with minimal supervision 

• High energy, self directed, self motivated and able to work as part of a team as well 

• Flexibility to operate and self-driven to excel in a fast-paced environment 

• Capable of multi-tasking, highly organized, with excellent time management skills 

• Highly thorough and dependable 

• Committed to good ethical business practices 

• Maintains a high degree of professionalism 

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) 

• Detail oriented with excellent follow-up practices 

 
Qualifications 

• Bachelor's degree required in Marketing or 5 years equivalent job related experience 

• One (1) year or more sales experience or equivalent sales training required 

• Three (3) years or more sales experience preferred 

• One (1) year or more Industry experience preferred 

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#INDexempt    

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