BHC Shelter Safety & Training Lead

1. Safety Monitoring and Site Checks

• Conduct scheduled and unscheduled safety checks throughout the shelter, including sleeping areas, bathrooms, hallways, common areas, entrances, exits, parking areas, outdoor gathering areas, and the surrounding property.
• Monitor the interior and exterior of the facility to identify safety concerns, hazards, rule violations, medical needs, suspicious activity, or escalating situations.
• Support a safe and welcoming environment by maintaining a visible, calm, and professional presence throughout the shelter.
• Respond promptly to safety concerns, incidents, emergencies, and requests for assistance from staff or guests.
• Report facility safety concerns, maintenance issues, hazards, or security risks to the appropriate supervisor or designee.

1. Trauma-Informed De-Escalation and Guest Support

• Use trauma-informed, person-centered, and non-judgmental communication when interacting with guests, staff, volunteers, and community partners.
• Utilize verbal de-escalation skills to reduce conflict, support emotional regulation, and prevent incidents from becoming unsafe whenever possible.
• Recognize that guests may be impacted by trauma, mental health needs, substance use, poverty, disability, grief, or other barriers, and respond with patience, respect, and clear boundaries.
• Maintain calm and professional conduct during stressful or high-pressure situations.
• Partner with shelter staff to connect guests to support services when safety concerns may be connected to unmet needs.
   

1. Rules, Expectations, and Incident Response

• Enforce shelter rules, expectations, safety procedures, and guest agreements that are clearly stated in shelter paperwork, orientation materials, posted notices, or staff direction.
• Apply rules consistently, respectfully, and without discrimination while supporting the shelter’s low-barrier service model.
• Document safety concerns, rule violations, incidents, guest concerns, emergency responses, and shift activities accurately and in a timely manner.
• Collaborate with fellow leaders to promptly respond to, manage, and document serious incidents, repeated safety concerns, banned items, threats, violence, property damage, medical emergencies, or situations requiring additional support.
• Assist with emergency procedures, including evacuations, shelter-in-place directions, fire alarms, medical calls, law enforcement contact when necessary, and other crisis responses.

1. Other Professional Standards 

• Work collaboratively with and train shelter staff, case managers, leadership, volunteers, and community partners to support a safe, low-barrier, trauma-informed shelter environment.
• Maintain guest confidentiality and follow all CCCS and BHC Shelter policies regarding privacy, documentation, and professional boundaries.
• Participate in and lead required trainings, including trauma-informed care, de-escalation, emergency response, safety protocols, mandated reporting if applicable, and agency policies.
• Supervise assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, shift scheduling, 1:1 supervision, etc.
• Responsible for providing shift coverage and participating in assigned on-call rotations, in collaboration with leadership, to ensure appropriate staffing, operational continuity, and timely response to needs.
• Work closely with program and case management supervisors in ensuring staff follow program policies and procedures.
• Model respectful communication, accountability, reliability, and professionalism at all times.
• When primary security responsibilities are completed, assist with designated shelter duties as assigned by leadership while maintaining appropriate safety awareness and professional boundaries.
• Support a workplace culture that promotes dignity, safety, inclusion, and respect for guests and staff.

• Promotes ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to children, families, and team members.
• Performs other duties as assigned.

1. Education /Background: Minimum of a High School Diploma or equivalent. Previous experience in security, shelter services, behavioral health, social services, crisis response, customer service, or a related field preferred.
2. Job Knowledge/Skills: Must be excellent communicator (written and verbal). Must be able to work independently in a fast-paced environment. Ability to remain calm, professional, and respectful during conflict or crisis situations. Knowledge of trauma-informed care, harm reduction, low-barrier shelter practices, and homelessness services. Experience using verbal de-escalation techniques and conflict resolution strategies. Understanding of the importance of dignity, choice, safety, trust, collaboration, and empowerment in service delivery. Ability to balance compassion with clear boundaries and consistent rule enforcement. Ability to work effectively with guests who may be experiencing crisis, trauma, mental health symptoms, substance use, or other complex needs. Ability to communicate clearly and respectfully with individuals from diverse backgrounds and life experiences. Ability to understand and consistently follow written policies, safety procedures, and guest expectations. Ability to complete clear, accurate, and timely written documentation. Strong observation, judgment, problem-solving, and documentation skills. Fluent in Microsoft Office Applications (Word & Outlook). Bilingual preferred.
3. Working Conditions/Physical Demands:  Must be able to work in a fast-paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Ability to walk, stand, and move throughout indoor and outdoor areas of the shelter for extended periods of time. Ability to conduct safety checks in varying weather conditions, including heat, cold, rain, or low-light conditions. Ability to respond quickly and appropriately to emergencies or safety concerns. May be required to work evenings, overnights, weekends, holidays, or rotating shifts based on shelter needs. Must be able to visually and auditory assess and interact with donors, volunteers, interns, clients and general public. May lift up to 50 pounds.
4. Other requirements: 
   1. Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
   2. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance. 
   3. You must be 21 years of age or older to drive on behalf of Catholic Charities.
   4. Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.
   5. Possess or acquire and maintain a valid Arizona Environmental Service Work Certificate.

Excellent Benefits: Medical (including Vision), Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b), EAP and Pension Plan

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