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Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
$23 – $25 per hour starting pay
Additional $1/per hour for English/Spanish bilingual fluency
$1,000 hiring bonus for those with an active Property & Casualty License (external candidates only)
Paid, in-person training at: 1111 West Alameda Ave, Burbank, CA 91506
Training schedule: Monday–Friday, 9:00am-6:00pm, including every 3rd Saturday from 8:00am-5:00pm with a day off during the following week. Training is approximately 17 weeks onsite.
Post-training schedule: Monday-Friday, 10:15am-7:00pm, including every 3rd Saturday from 8:00am-5:00pm with a day off during the following week. This also includes the opportunity to work from home.
Comprehensive benefits package
What You’ll Do
Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
What You’ll Need
Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 30 miles of the training location ( 1111 West Alameda Ave, Burbank, CA 91506)
The starting pay range for this position is $23.00 – $25.00 per hour. Additionally, after completion of training, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts (membership, insurance, travel, entertainment, services and more!)
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).Â
