Servicing Specialist

Servicing Specialist – Burgaw, NC
Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As a Servicing Specialist at AgCarolina Farm Credit, you will support loan origination, loan accounting, and servicing activities. This role plays a key part in delivering exceptional service to our members and internal partners while ensuring internal controls, regulatory compliance, and operational excellence. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do: 

As a Servicing Specialist, you will support the Burgaw branch by providing loan origination, accounting, and servicing assistance —all while delivering exceptional service to members and internal partners.

• Support loan origination by monitoring CRM queues, coordinating internal loan closings, verifying approvals and documentation, and completing post-closing follow-up
• Maintain accurate digital and hard-copy security files, ensuring all documentation is complete and current
• Perform loan accounting and servicing activities, including transaction processing, deposits, daily balancing, payment processing, and general ledger entries
• Monitor system reports, resolve errors, and ensure internal controls, policies, and procedures are followed
• Maintain collateral insurance and security files, including Deed of Trust releases and UCC continuations or terminations

What We Value:

At AgCarolina, we believe in:

• Customer Focus – Delivering responsive, professional service to our members and teammates 
• Collaboration – Building strong partnerships across branches and departments 
• Excellence – Demonstrating accuracy, accountability, and attention to detail 
• Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For: 

• Education and/or experience equivalent to an Associate’s degree in Business Administration, Agriculture, Economics, or Finance 
• Strong analytical, judgment, and communication (oral and written) skills 
• Ability to work collaboratively while demonstrating initiative and self-direction 
• Strong time-management skills with the ability to prioritize and meet deadlines 
• Valid Driver’s License with the ability to travel for Association business, including commuting to the branch by opening and closing times
• Ability to handle high-stress situations professionally 
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) 
• Ability to efficiently navigate multiple software systems and internal platforms 
• Understanding of data security, confidentiality, and proper system usage 
• Accurate and efficient data entry skills 

Our Commitment:
When you join AgCarolina, you become part of The AgCarolina Way—a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees: 

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance 
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
• Opportunities for work-life balance that includes employee appreciation and family events
• A great work environment with colleagues who have a shared commitment to our core values
• Opportunities for everyone to think and act like a leader, regardless of the position you hold
• A comprehensive wellness plan: we recognize that our greatest asset is our people—and for our people to perform at their best, they must be healthy and well.

AgCarolina Individual Competencies:

1. Communicates Effectively
2. Action-Oriented
3. Makes Good Decisions
4. Collaborates
5. Focuses on Our Members
6. Welcomes Everyone and Treats Them Fairly
7. Leadership

Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

1. Phone Screen with AgCarolina HR Representative 
2. In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time. 

AgCarolina Farm Credit is the largest ag lending cooperative operating in North Carolina with a local presence throughout the territory. The Association has approximately $3.1 billion in gross loan volume, serving more than 6,000 members. 

Our purpose at AgCarolina Farm Credit (ACA) is to serve the agricultural industry and our rural communities, yielding a more prosperous future for all. We are committed to providing constructive credit and financial services to grow the success of our members, one local relationship at a time.  

We believe that an inclusive team of employees is the best way to serve our agricultural and agribusiness customers. AgCarolina refers to our diversity initiatives as inclusion initiatives. With inclusion, we seek to involve all employees, management team, and board in fostering an environment that encourages and acknowledges the positive contributions individuals from all backgrounds can make in the success of our organization. By embracing and leveraging our unique strengths we establish ourselves as a positive corporate citizen and an employer of choice.

We are committed to attracting and developing an outstanding team of employees and supporting each one to achieve his or her full potential. Our success at AgCarolina GROWS by:

•    Growing our people and association 
•    Relationships built on respect, trust, and integrity
•    Owning responsibility for our attitudes, actions, and job performance
•    Welcoming everyone and treating them fairly
•    Serving one another, members, and local communities

In addition to our Core Values, AgCarolina has established competencies for employees, leadership, and senior leadership positions. These competencies are designed to provide a clear picture of the daily actions one can take and develop over time to add value to the Association and enhance their professional growth. 

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.