Ancillary Sales - The Pavilion at Star Lake

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.  

WHO ARE YOU? 

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE JOB 

The Pavilion at Star Lake is seeking Night of Show Ancillary Sellers. This role will be responsible for communicating to guests about additional amenities that the venue has to offer. This team will work closely with the Ancillary Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team. 

WHAT THIS ROLE WILL DO 

• Greet all guests and assist in answering any questions they may have about the venue. 

• Promote and sell all the various promotions or upsells offered at each event, such as Premier Parking, Fast Lane, Clear Bags, Blankets, Lawn Chair Rentals, VIP Club Access, VIP Seat Upgrades, Cabanas, etc. 

• Assist Ancillary Revenue Supervisor in setting up and breaking down cabanas, signs, tables, tents, etc. as needed. 

• Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued. 

• Handle credit card transactions according to Live Nation's audit guidelines 

• Balance out at the end of each shift with a supervisor. 

• Inventory - all physical items must be counted prior to the start of the event and again at the end of the show 

• May fill in temporarily with another department to support staffing levels during peak or break times. 

• Other tasks as assigned by the Ancillary Manager or venue management. 

• Partner with fellow band members at the end of show to close the venue- this includes collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. 

• This roll is part-time, seasonal and requires evening and weekend availability. 

WHAT THIS PERSON WILL BRING 

• Must be at least 18 years of age. 

• High School Diploma or equivalent preferred 

• At least 2 years in Guest Service and communications preferred 

• Prior sales or cash handling experience is a plus 

• Familiar with iPhone and iPad technology. 

• Creative thinker and problem solver 

• Excellent verbal, written, and interpersonal communication skills 

• Acute sense of judgment, tact, and diplomacy 

• A strong attention to detail, outgoing personality, sense of teamwork and ability to execute programs 

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions. 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 

 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis. 

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.