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Responsibilities
- Travel to field sites to install, troubleshoot, repair, and validate robotics systems and supporting infrastructure
- Diagnose electro-mechanical failures across robot subsystems (mechanical, electrical, firmware/software interfaces, sensors/actuators, power, networking as applicable)
- Execute repairs, part replacements, and upgrades to return robots to operational status with minimal downtime
- Own fleet upgrades and repairs across deployed platforms
- Capture and communicate high-quality service documentation, including failure symptoms, reproduction steps, logs, photos, and replaced components
- Perform structured failure analysis and triage:
- Identify patterns and top drivers of downtime/returns
- Distinguish between usage, environment, process, and design contributors
- Escalate critical issues with clear severity, impact, and containment recommendations
- Produce recurring reporting on field health (top failures, MTBF/MTTR inputs, parts consumption, repeat offenders, and site readiness gaps)
- Partner with design, reliability, manufacturing, and suppliers to drive design corrective actions (DCA) and verification of fixes (including validation plans and regression checks)
- Support Design for Manufacturability (DFM) and serviceability feedback loops by providing “what failed / what was hard to service / what would prevent recurrence” insights
- Coordinate with on-site technicians, contract partners, and vendors to scale service operations and ensure consistent repair quality
- Maintain service readiness: tools, spares strategy, repair procedures, training materials, and safety/compliance requirements
- Contribute to continuous improvement of service workflows, documentation, and field deployment playbooks
Minimum Qualifications
- 3+ years of hands-on experience troubleshooting and repairing electro-mechanical systems in the field (robotics, automation, consumer electronics, industrial equipment, or similar)
- Proven understanding of electro-mechanical system architecture, including how subsystem interfaces impact fault isolation
- Demonstrated experience to perform failure analysis and root cause analysis, including translating field symptoms into actionable engineering problem statements
- Hands-on experience with mechanical assembly and manufacturing processes (torque practices, fasteners, harnessing, connectors, rework, fit/finish, basic metrology)
- Experience applying DFM / DFA principles and providing feedback to improve manufacturability and serviceability
- Experience analyzing service data, summarize trends, and produce clear reporting on top issues and reliability drivers
- Experience working cross-functionally with engineering, technicians, vendors, and operations to execute repairs and scale field support
- Willingness to travel as required (including multi-day trips) and support off-hours/urgent escalations when needed
- Experience working in ambiguous environments with rapidly evolving hardware and processes
Preferred Qualifications
- Experience supporting deployed robotics fleets (preventative maintenance programs, spare parts planning, and field readiness)
- Experience creating service procedures, training technicians, and establishing repair QA standards
- Familiarity with reliability metrics and operational reporting (e.g., failure rates, MTTR, repeat repairs, parts burn-down)
- Experience driving corrective actions through validation (A/B fixes, pilot rollouts, regression testing, and documentation updates)
$144,000/year to $204,000/year + bonus + equity + benefits
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