Automotive BDC Manager

Automotive Business Development Center Manager / BDC Manager

• supervising the handling of internet leads and inbound phone calls
  
• customer retention, for both sales and service.
  

Responsibilities:

• Create, maintain and measure the internet and business development processes (for both sales and service).
  
• Cultivate engaged, intelligent and consistent staff
  
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
  
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
  
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
  
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  
  

Requirements

• Auto dealership sales, sales management or BDC Manager experience required
  
• Superior communication skills, both oral and written
  
• Must be detailed oriented
  
• Strong email and phone presence is necessary
  
• Exceptional leadership skills
  
• Outstanding organizational skills
  
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
  

Benefits

• We offer a competitive compensation and benefits package. 
  
• Compensation is based on performance and is competitive with the retail automotive market.
  

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.