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When you join the growing BILH team, you're not just taking a job, you鈥檙e making a difference in people鈥檚 lives.
Optimizing access to outpatient care can improve clinical outcomes, create resourceful workflows, and improve patient satisfaction overall. The Healthcare Navigation Intern (HNI) will serve as a crucial point of contact for patient鈥檚 seeking care in the urology outpatient clinic. In this role, the individual will work in close collaboration with the staff in the Division of Urology at Lahey Hospital and Medical Center to facilitate outpatient office visits. Specifically, this individual will collaborate with schedulers to oversee proper patient booking with providers who can best address their clinical needs, prepare for the visit by ensuring all relevant records are updated and available at the time of visit, provide patients with pre-visit education, and interact with patients during the office visit. There may be independent opportunities to observe surgical cases, interact with residents and physicians, or help conduct scientific research if the candidate is interested. This role is an excellent opportunity to gain experience in a busy clinical medicine practice for those interested in pursuing a healthcare career.Job Description:
Essential Duties & Responsibilities聽including but not limited to:聽聽
路聽聽聽聽聽聽聽聽 Schedule Management and聽Intake聽Coordination聽聽
o聽聽聽 Facilitate communication between聽decentralized聽clinic appointment聽schedulers聽and administrative staff for individual providers聽
o聽聽聽 Navigation of聽patients to appropriate specialized providers based on chief complaint
路聽聽聽聽聽聽聽聽 Patient聽Visit Optimization聽聽
o聽聽聽 Prepare patient visits for providers聽by ensuring record preparedness
o聽聽聽 Administer pre-visit surveys via patient portal for specific conditions and research studies聽
o聽聽聽 Offer patient education materials聽prior to office appointment via patient portal
路聽聽聽聽聽聽聽聽 Visit聽Flow聽
o聽聽聽 Obtain聽patient聽history聽after rooming
o聽聽聽 Scribe patient interactions in electronic medical record聽
o聽聽聽 Help arrange patient follow up with appropriate provider聽
Hours:聽40 hours/week
Location: Burlington, MA, In-person
Minimum Qualifications Prior to Start:聽You must be a graduate from US undergraduate school by June 2026. Minimum of聽Bachelor鈥檚 degree聽or related聽health-sciences聽degree. College students who will be graduating by spring 2026 and seeking a medically-related gap year experience are encouraged to apply.
Experience:
- Undergraduate coursework in biology, physiology, anatomy, or聽other聽health-related field聽preferred
- Ideal candidate will聽have聽pre-medical聽education聽background聽and have strong interest in pursuing, or currently applying to, professional school for a healthcare career (medical school, physician鈥檚 assistant聽(PA) school, etc)
- Urology-specific education and necessary clinical training will be provided
Application Instructions:
- Applications can be accessed through the BILH Application Portal at this address: Healthcare Navigation Intern
- Click Apply --> Autofill with resume --> Create account.
- Please fill out the application. Upload Resume/CV AND a cover letter stating your interest in the position.
Applications without these documents cannot be reviewed
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Pay Range:
$20.00 - $20.00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography聽of work location, job responsibilities, or other applicable factors permissible by law.聽 Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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