Customer Service Representative

Overview

First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries.  Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping.  Handles customer requests in a timely, accurate and professional manner.  Fosters the growth of a strong customer base through creating positive interactions and building strong relationships

Responsibilities

• Process orders, returns, credits/re-bills, invoices, etc
• Provide pricing, updates on orders, tracking information, confirmation, etc
• Handle customer complaints in accordance with Complaint Procedure
• Communicate/follow-up with customers, sales force, etc, via email, fax, and phone
• Interface daily with co-workers within department and other departments, including Senior Management
• Make outbound calls as necessary
• Handle customer escalations
• Answer front door and deliver mail

Qualifications

• High School Diploma required, Bachelor's Degree preferred; 3 or more years' experience in a professional customer service role
• Ability to manage difficult or emotional customer situations
• Demonstrates accuracy and thoroughness
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization
• Ability to deal with problems involving a few concrete variables in standardized situations
• Is consistently at work and on time; ensure work responsibilities are covered when absent
• Knowledge of Microsoft Office, internet, and order processing systems with typing skills of 50 WPM or greater.

EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LeMaitre Vascular will be based on merit, qualifications, and abilities. LeMaitre Vascular does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, breastfeeding or related medical conditions, religious dress, military or veteran status or any other characteristic protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Applicants with disabilities may contact LeMaitre HR coordinators via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact LeMaitre HR at HR@lemaitre.com.