Care Coordinator (Medical Receptionist/PSR)

RET Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Burlington team!  

• Pay Range: ~$18-22/HR
• 20 Hours/Week: Mon - Fri (Flexible hours)
• Location:Burlington, Washington 98233

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance
verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient
records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling
cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic
payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,
or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic
spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with
professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.