Patient Service Representative

At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

Job Summary:

The Patient Service Representative will greet all Urology Austin patients as they arrive, ensuring proper exchange of information between the patient and our practice. Since this position is often the first contact many patients have with Urology Austin, the role serves as a liaison between the patient, the practice staff, and the physicians. This position is based at our Marble Falls site representing Urology Austin in providing professional, welcoming, and efficient service to patients.

​Responsibilities and Duties:

• Greet patients with a smile and a positive attitude.
• Check-in all patients by obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Work with the billing office as needed to ensure proper entry of patient insurance information.
• Assist with telephone coverage, as needed.
• Assist with insurance verification of new patients and established patients with new insurance.
• Collect co-payments from all patients, as required.
• Identify patient balance prior to the patient’s visit and collect patient balances, as required.
• Maintain an accurate cash box, including end-of-day balancing.
• Assist patient with completion of various medical documents, as needed.
• Assist with chart pulls for future visits and ensure all requested test results have been received as well as other medical records, as requested.
• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, etc.
• Keep front desk check-in/check-out desk clean and neat at all times.

Qualifications and Skills​

• Minimum 2 years medical office experience, preferably in a surgical practice.
• Customer service experience in a healthcare environment preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel and Outlook.

Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.

• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• 401(k) with Employer Contributions and Profit Sharing
• Paid Time Off (PTO)
• Group Term Life Insurance
• Health Care & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Employee Assistance Program (EAP)
• Competitive Wages
• Paid Holidays, No Weekends