Telecommunicator

This position is responsible for rapid dispatch and documentation of needed law enforcement, fire and medical emergency and non-emergency services in a timely and proficient manner.

JOB DESCRIPTION
WORKING TITLE:
DEPARTMENT:
REPORTS TO:
TELECOMMUNICATIONS OFFICER
SHERIFF'S OFFICE
TELECOMMUNICATIONS SERGEANT
CLASSIFICATION: Pay Group 110

GENERAL DESCRIPTION

This position is responsible for rapid dispatch and documentation of needed law
enforcement, fire and medical emergency and non-emergency services in a timely and
proficient manner.

ESSENTIAL RESPONSIBILITIES AND DUTIES

1. Regular attendance and adherence to work schedules is required
   2. Call Taking: Must answer multiple (911) emergency and non emergency
   phone calls.
   3. Dispatching: Must dispatch Law Enforcement and all other Emergency and
   Non-Emergency services in a timely manner.
   4. Recording Information: Via Computer Aided Dispatch.
   5. Knowledge and Skill to retrieve and input information into computers which
   include numerous varieties of formats.
   6. Monitoring and Updating computer information in the numerous formats
   involved with Law Enforcement and Emergency and Non-emergency
   situations.
   7. Using all communications equipment and procedures

1 Perform all other related duties involved in the efficient operation of the
department as assigned or required.
2 Must be able to perform the essential functions of the position without posing
a direct threat to the health and safety of themselves and other. Requested
accommodations to work hours and schedules are considered on an
individual basis.
3 Maintain and distribute pertinent information.
4 Be adept at Emergency Decision Making.

REQUIREMENTS:  High School Diploma or equivalent is required.
• Must be bondable
• Must hold a valid Texas Drivers License
EXPERIENCE AND SKILLS
• Multi-tasking ability to handle numerous emergency and non-emergency
calls at one time while maintaining a courteous and professional manner  Computer knowledge and skills. Must be able to do troubleshooting and problem solving during routine
tasks and under emergency situations.
• Must be acceptable in following directives.
• Must have the ability to meet and serve the public in a professional and
efficient manner
• Must have the ability to perform detailed work with speed and accuracy
• Must have the ability to interact in a positive manner with the public and
co-workers
• Must have the ability to prepare records in a systematic, neat and legible
manner
• Must have the ability to maintain confidentiality
• Requires the knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of
composition and grammar.
• Must understand written sentences and paragraphs in work related
documents
• Must communicate effectively in writing
• Must also have the ability to read and understand information and ideas
presented in writing.
• Must be able to verbally communicate with others
• Requires communication and interpersonal skills with the ability to
present information respond to questions from a variety of people with
different backgrounds
• Ability to work independently without direct supervision.
• Must have the ability to concentrate on a task
• Must have the ability to make decisions under stressful conditions and
situations
• Ability to use equipment needed to perform assigned duties
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position typically performs a significant portion of work while standing, kneeling,
reaching and climbing. This position requires the handling of objects of varying
weights and shapes, requiring good physical conditioning, flexibility and balance.
This position requires occasional physical labor, endurance and mental well being.
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential duties of this position. While
performing the duties of this position the employee is frequently required to talk,
hear, see, walk, run, sit, stand, kneel, climb, feel, and lift.
SPECIAL CONDITIONS
• Must be able to work Holidays and weekends
• This position requires the passing of an extensive pre-employment
background investigation.
• This position may require specific training or experience that is relevant to the department and tasks required.
• This position is subject to working in inclement weather and hostile work
environments.
• This position requires the occasional exposure to  hazardous materials and conditions. Must have a personal phone for contact 24 hours per day
• May be called back to work for an emergency situation at any given time.
• May be in contact with foul language, unpleasant odors and hostile public.