Intercom System Engineer

Company Description

The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing.  With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

This is a remote position, with 50-60% travel (domestic and international). Must reside in the Eastern or Midwestern United States.

Job Description

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. This role is also responsible to provide technical support for regional customers.

Key Responsibilities:

• Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements.
• Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations.
• Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3).
• Support the final installation and commissioning phase, including troubleshooting as required.
• Collaborate with the sales organization in projects and/or project acquisition phase.
• Assist sales in explaining concepts to end-users, influencers, and system integrators.
• Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address.
• Support training for sales and customers locally.

Qualifications

Required Qualifications:

• Bachelor’s degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered.
• 5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets.
• Strong expertise in the IP domain.
• Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110).
• Good knowledge of RTS intercom standards.
• Includes 2-Wire, Analog, OMNEO and RVON.
• Possesses an understanding of server virtualization.
• A good knowledge of constructing, translating, and understanding signal flow diagrams.
• Strong customer focus and must have excellent written and verbal communication skills.
• Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects. · Ability to identify problems and root causes, being creative in problem-solving, must demonstrate active listening skills to gather input, examine all possibilities, and remain open-minded.
• Travel up to 60%, domestic & international.

Additional Information

The U.S. base salary for this full-time position is $98,000-$105,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology.  We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.