Customer Service Representative

Have you or a loved one recently had a procedure, illness or short-term rehabilitation stay that requires a wheelchair, hospital bed or crutches? Will mom's bathroom be a little safer with a bath bench? Maybe a recent respiratory diagnosis means you or your loved needs oxygen, a CPAP or a nebulizer. The knowledgeable staff at Concordia Medical Equipment has the experience necessary to make the process of obtaining your equipment easy and trouble-free. We strive to hire excellent people at Concordia - and keep them as well!

Concordia Medical Equipment is looking for a dedicated Customer Service Representative CSR to join our expanding team. If you have experience in customer service, prefer a schedule that allows for evenings and weekends off, and are seeking a stable income, this position is perfect for you! Our Customer Service Representatives CSR work Monday through Friday in a dynamic environment, utilizing their skills to answer calls, process orders, and address customer inquiries. This is a full-time role that comes with benefits.

Position Summary:
As a Customer Service Representative CSR, you will be responsible for new patient intake, assessing the needs of both new and existing customers, ensuring customer satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries or services, and verifying issues related to service authorization, insurance coverage, and reimbursement. You will be the primary point of contact for customers, both in our retail location and over the phone. Additionally, you will provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies. Depending on your supervisor's designation, you may also negotiate pricing, place special orders, and manage product shipping.

Why You Should Apply for the Customer Service Representative position?

• Excellent opportunities for growth and advancement
• Education Assistance
• Comprehensive benefits package
• Exceptional 403(b) Retirement Savings Plan
• Generous paid time off

Qualifications for the Customer Service Representative position:

• High school diploma or equivalent
• Strong customer service, phone, and typing skills
• Excellent verbal and written communication abilities
• Attention to detail, strong organizational skills, and the ability to multitask effectively
• Ability to work collaboratively as part of a cohesive team
• Two years of customer service experience preferred; knowledge of medical terminology is a plus

Essential Duties and Responsibilities:

• Answer phone calls promptly and assist customers in the retail area, effectively resolving inquiries on the first call
• Minimize the use of hold and transfer functions, ensuring efficient follow-up and communication
• Communicate clearly and provide outstanding customer service both over the phone and in person
• Share the workload of phone calls, orders, and retail tasks equally with the Customer Service team

Equal Opportunity Employer

If you're ready to make a difference in customer service and join a supportive team, we encourage you to apply!