Reconciliation Specialist

Job Title:  Reconciliation Specialist                                                      

Reports To: Team Lead                                                                                     

Work Environment:  Business Office                                              

Travel:  None Required

Job Summary:

The Accounting Specialist for Consolidated Admin Services represents Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, and in writing. The Accounting Specialist supports Accounting with various accounting activities, administrative functions, and special projects. The Accounting Specialist is an important part of the accounting team and is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Duties/Responsibilities:

To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following:

• Represents CAS in a friendly and professional manner in-person, over the phone, and in writing
• Balances and processes payroll contribution reports per employer setup and funding
• Approves reports balanced by the Accounting Assistant for processing
• Maintains and updates Salesforce accounting notes
• Assists with audits by fact checking and resolves discrepancies
• When missing contributions, excess funds, or deficient funds – reaches out to employer/agent after confirming with data processors that members’ status is not on a file
• Sends revised reports as necessary to employers
• Keeps accurate tracking and logs data
• Processes overdue contribution reports, sending requests for funding and copying the Team Lead
• Processes run-out data from previous administrators
• Second level of contact for Customer Service after the Accounting Support.
• Assists with common participant requests, including ordering replacement cards, assisting with logins and account balances, and responding to claims related questions as needed
• Processes enrollments and terminations as needed for payroll processing
• Processes change of status requests
• Follows up on funds not received from the expected funds sheet and copies the Team Lead
• Balances and sends monthly claims reconciliation reports
• Transfers and organizes electronic files into applicable folders
• Understands how legal and regulatory changes impact services provided
• Assists other teammates and teams as needed
• Other duties as assigned, including special projects

Minimum Requirements:

• High School Diploma or equivalent, Bachelor’s degree preferred
• Two years of accounting related experience required; Customer Service experience preferred
• Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

• Excellent communication skills
• Excellent attention to detail skills
• Presents a professional image
• Ability to build rapport and collaborate with others

Knowledge, Skills, and Abilities:

To perform this job successfully, the individual must demonstrate the knowledge, skills and abilities required to perform the job.  This includes but is not limited to the following:

• Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

• Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others
• Excellent communication skills to include:
  • actively pays attention to, and participates in, communication with others
  • adapts communication style to audience
  • friendly
  • confident
  • gives and receives feedback
  • volume and clarity
  • empathetic
  • respectful
  • responsive
• Displays initiative, a desire to learn and develop, a willingness to help others
• Generates ideas, solves problems as they arise
• Excellent attention to detail skills to include:
  • organizational skills
  • time management skills
  • analytical skills
  • observational skills
• High level of efficiency, accuracy, and responsibility
• Handles and protects confidential and sensitive information with utmost importance
• Excellent understanding of customer care and services
• Prioritizes and manages different tasks at once
• Works effectively to meet deadlines
• Thrives in pressured or stressful situations
• Committed and flexible attitude, adaptable
• Mathematical and deductive reasoning
• Critical thinking
• Sense of rigor, able to deal with something in in a comprehensive, thorough, and complete way
• Presents a professional image
• Must be flexible with work schedule to support cyclical work demand

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.