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GENERAL SUMMARY:
Customer Care’s role is to provide excellent customer service and logistical support for our program
customers.
ESSENTIAL JOB FUNCTIONS:
Tasks listed are not meant to be all-encompassing:
• Run Load for Restock program replenishments
• Pick, pack, and deliver material to customers
• Accurately fill orders from shelf inventory or daily receipts
• Put material away in customer facilities (crib, POU, vending machines)
• Perform inventory counts; identify, and record discrepancies in both customer and warehouse facilities
• Work with Team Leaders and Customer Service to investigate and resolve inventory discrepancies
• Follow up on quotes, orders, test tools, and requests for information and expedited deliveries, etc.
• Facilitate and complete return processes
• Facilitate regrinds or repairs
• Ensure all inventory stocking requirements are documented in appropriate databases (BC, i3, or
vending software)
• Work with customers to follow Add-Change-Delete processes
• Ensure all items are barcoded/labeled
• Report shipment discrepancies and quality events to mangers or Customer Service
• Maintain clean and safe work environments in and around Shively equipment within customer sites
• Document and report all Continuous Improvement activities in CRM
• Ensure all metrics and Key Performance Indicators are met according to the customers’ Scope of Work
• Report near misses and incidents and cooperate with investigations
• Demonstrate and exemplify the Shively Bros. Inc. Core Values
• Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Good written and oral communication skills
- Ability to work with little to no supervision
- Good interpersonal skills
- Knowledge of MS Office (Word, Excel)
- Ability to use ERP software
- Ability to multitask
- Valid driver’s license and ability to drive at least 4 hours at a time
- Ability to obtain CDL (if required) and make deliveries
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent preferred
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting and looking at a computer
- Ability to work while standing or walking for entire shifts except for scheduled breaks
- Must be able to access, navigate, and work within a manufacturing facility that may or may not be
temperature controlled
- Ability to lift up to 35 pounds unassisted repeatedly throughout shifts
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
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