BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Bilingual Customer Service Representative – Healthcare Call Center

Are you passionate about helping others and providing exceptional customer service? Our client in the healthcare industry is seeking a compassionate and solutions-oriented Bilingual Customer Service Representative to assist members and healthcare providers.

If you are fully bilingual in English and Spanish, have strong computer skills, and thrive in a fast-paced call center environment, we encourage you to apply.

Key Responsibilities

• Provide compassionate, professional, and solutions-focused support to members and healthcare providers.
• Handle inbound calls in English and Spanish while delivering clear, accurate, and empathetic assistance.
• Listen actively and ask targeted questions to understand each customer’s needs and determine the most appropriate resolution.
• Accurately document all customer interactions, actions, and outcomes in company systems.
• Review previous case notes and account history to avoid duplicated efforts and provide efficient, informed assistance.
• Research information across multiple systems and databases to resolve complex inquiries.
• Collaborate with internal departments and external resources when additional support is required.
• Guide customers through company websites and digital tools, helping them become more confident and self-sufficient.
• Provide eligible members with accurate information regarding available membership enrollment and renewal options.
• Process membership cancellation requests and apply approved retention strategies when appropriate.
• Maintain confidentiality and comply with all company procedures and applicable healthcare privacy requirements.
• Meet established standards for service quality, productivity, accuracy, and attendance.

Qualifications

• Full professional proficiency in English and Spanish, both verbal and written.
• At least one year of customer service experience involving the analysis and resolution of customer concerns; or at least one year of experience in an office or call center environment using a telephone and computer as the primary tools for completing job responsibilities.
• Intermediate or advanced proficiency navigating Windows-based computers.
• Ability to work efficiently across multiple systems, applications, and databases.
• Strong active-listening, communication, data-entry, and problem-solving skills.
• Ability to remain professional and empathetic when handling sensitive or challenging conversations.
• Strong attention to detail and ability to document information accurately.
• Previous healthcare or call center experience is preferred but not required.

Required Availability

• Must be available to work 40 hours per week, Monday through Friday.
• Must have flexibility to work any assigned eight-hour shift between 6:00 a.m. and 12:00 a.m.
• Rotating Saturday availability may be required based on operational needs.
• Must be available to begin employment in August 2026.

Compensation

• $13.00 per hour

If you are ready to use your bilingual communication and customer service skills to make a meaningful difference for members and healthcare providers, we invite you to apply.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females, Individuals with Disabilities, and Veterans). We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.