Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 100 offices in 11 countries and counting.

The Position:

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Calabasas and Malibu offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team. 

What You’ll Do:

• Oversee general reception items, office organization, and daily office management. 
• Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
• Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
• Assist with in-office meetings and events, including space preparation, setup, and breakdown.
• Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
• Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
• Coordinate facility management, including equipment troubleshooting, and repair coordination.
• Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
• Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.
• Assist agents with simple marketing requests, and in-person troubleshooting.
• Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.
• Will work 3 days per week in the Calabasas office and 2 days per week in the Malibu office.

Who You Are: 

• Bachelor’s Degree preferred.
• 0-2 years of experience in office administration, marketing, and/or customer service.
• Real estate industry and/or luxury brand experience or strong interest is a plus
• Excellent Customer Service skills
• Proficient use of Canva and basic design understanding (production level)
• Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus. 
• Must be tech-savvy and comfortable with the usage of general business software
• Self-starter mindset
• Ability to travel between multiple office locations as needed
• An interest in client services and relationship-building
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills

Benefits & Perks:

• Paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs
• Employee Assistance Program (EAP)

Compensation:

Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.