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Customer Service Representative - State Farm Agent Team Member

Teri Digrande - State Farm Agent
Posted 5 months ago, valid for 24 minutes
Location

Caldwell, Essex 07007, NJ

Salary

$45,000 - $55,000 per year

Contract type

Full Time

Health Insurance
Paid Time Off

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Sonic Summary

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  • The position of Customer Service Representative - State Farm Agent Team Member requires a minimum of one year of experience in customer service.
  • The role offers a competitive salary along with benefits such as a Simple IRA, health insurance, and performance-based bonuses.
  • Candidates should possess strong communication and interpersonal skills, as well as a detail-oriented mindset and the ability to multitask.
  • The agency, established in 2010, emphasizes community involvement and fosters a supportive, team-oriented work environment.
  • Ideal applicants are warm, personable, and enthusiastic individuals who enjoy connecting with people and contributing to the agency's success.
Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
Our agency opened in 2010 and is made up of a dedicated team of five full-time and one part-time team member. I’ve spent my entire 39-year career in the insurance industry (32 of those years with State Farm), and I still love what I do every day.

I bring energy and enthusiasm into the office, creating a workplace that’s upbeat, supportive, and team-oriented. We’re a family here, everyone genuinely enjoys working together and celebrating each other’s wins. Community involvement is a big part of who we are. We’re active in local events, support area businesses, and make it a priority to give back. I also encourage my team to get involved in causes that matter to them, because when we lift up our community, we all win.

We offer great benefits including a Simple IRA, health coverage, and plenty of cash incentives and team events to keep things fun and rewarding. When it comes to hiring, I believe you can teach insurance — but not personality. I’m looking for warm, personable, and outgoing individuals who bring positive energy to the office and enjoy connecting with people. If that sounds like you, you’ll fit right in with our close-knit team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Teri Digrande - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.



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